At ClimaxCare LLC, we aim to ensure your satisfaction with every order.
🚚 Shipping Policy
- Processing Time: Orders are typically processed within 1–3 business days.
- Shipping Methods: We use reliable carriers such as [DHL, FedEx, UPS, etc.].
- Tracking: A tracking number will be emailed once the order is shipped.
- International Shipping: Yes, we offer international delivery. Customs fees are the buyer’s responsibility.
🔄 Returns & Exchanges
- You may request a return or exchange within 7–14 days of receiving the product.
- Items must be unused, in original packaging, and in resalable condition.
- Certain items (e.g., opened sterile equipment, used devices) are non-returnable for hygiene and safety reasons.
💰 Refunds
- Refunds are issued to the original payment method after inspecting the returned item.
- Shipping charges are non-refundable, unless the return is due to our error.
- Refund processing may take up to 5–7 business days after approval.
📦 How to Request a Return
Once inspected, we’ll notify you of your refund or replacement status.
Email returns@climaxcare.com with your order number and reason for return.
Await approval and return instructions.
Ship the item back securely.
